My review is long overdue. Like everyone else purchasing their first home, I wanted everything to go as smoothly and problem-free as possible. If you deal with HomeGuard, you will absolutely get the opposite!! During my escrow closing, they added expenses and bogus supplemental reports and I had to pay an additional $1000 out of my own pocket!!!! And because I didn't want to lose my house during closing, I waited until after I got the house to plead my case regarding the discrepancy in the costs.
HEADS UP.. DO NOT DEAL with Thuy Quach. Her miscommunication with me is the reason that I was charged. She reassured me over telephone and email that I would not be charged out of pocket for what the bank was supposed to pay for. She mishandled my account and surprised me with added expenses. And in the end, she denied EVERYTHING and had her corrupt managers back her up. Thankfully I had my realtor work diligently with me and support me through out all of this. But since the VP of HomeGuard doesn't believe in quality customer service, all he returned to me was $200.
$200 was a slap in the face.. I truly didn't expect to get the door shut and not heard, especially since I shouldn't have been accountable for those expenses! Oh, and did I mention that the repairs they did in September weren't done properly and completely??!! They had to come back in December to re-do the work!! Thank Goodness my realtor caught the poor job for me!
Ultimately if you deal with HomeGuard for your home needs, it will become an issue of poor customer service, consumers who are unhappy with the unfair work/repairs/services, and extremely poor morals and ethics from their management. I urge all homeowners, realtors, and those in the market for a home to stay clear of HomeGuard services!!! It's not worth it!!!